Refunds & Returns – FF Rollerskis
We want you to feel confident choosing FF Rollerskis.
That’s why we offer a 45-day satisfaction guarantee on most products.
Roller Skis – The Complete Guide to Choosing the Right Model (2026)
45-Day Satisfaction Guarantee
You may return your product within 45 days of purchase if you’re not satisfied.
- Products may be tested carefully, including light outdoor use
- Items must not show excessive wear or damage
Customized products (such as mounted bindings) are not covered by the satisfaction guarantee.
Ambassadors for FF Rollerskis
Conditions for Returns
To be eligible for a return, the product must:
- Be clean and in good condition
- Be returned in original packaging
- Include proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Bearings (SKF / INA) due to sensitivity
- Customized or mounted products
- Gift cards
- Digital or downloadable products
Refunds
Once your return is received and inspected:
- Approved refunds are issued to the original payment method
- Shipping costs are non-refundable
- Return shipping costs are covered by the customer
How do we measure the rolling resistance?
Exchanges
We only replace items if they are defective or damaged upon arrival.
See our new FF 360 FLOW CLASSIC
How to Return an Item
Please contact us before sending anything back:
Email: pernille@ffskis.com
After approval, send the item to:
FF Rollerskis AS
Bekkajordet 9A
3189 Horten
Norway
For high-value items, we recommend tracked or insured shipping.
See our brake systems that fit most brands
Need Help?
If you have questions about returns or refunds, contact us anytime:
📧 pernille@ffskis.com
Check out our Terms and Conditions
Importen website:
- Forbrukerkjøpsloven – Consumer Purchases Act (Norway)
- Angrerettloven – Right of Withdrawal Act (Norway)
- E-handelsloven – E-commerce Act (Norway)
- Datatilsynet (GDPR) – The Norwegian Data Protection Authority (GDPR)
Se our new topp modell: FF 360 FLOW SKATE
