FF Rollerskis | Privacy policy

Terms & Conditions – FF Rollerskis AS

Last updated: [Insert Date]

1. General Information

These terms apply to all purchases of goods and services made through our online store (https://ffskis.com) by consumers. Together with your order confirmation, they form the contract between you and FF Rollerskis AS.

You must be 18 years or older to place an order.
We ship to EU countries and selected international destinations.

Purchases are regulated by:

  • EU Consumer Rights Directive (2011/83/EU)

  • E-Commerce Directive

  • General Data Protection Regulation (GDPR)

2. Seller and Buyer

Seller:
FF Rollerskis AS
Org. No: 919 529 458
Email: order@ffskis.com
Website: https://ffskis.com

Buyer:
The individual placing the order, referred to as “you”, “your”, or “customer”.

3. Ordering Process

Your order becomes binding once submitted via our webshop and confirmed by email.

Steps:

  • Browse and select products

  • Add to cart

  • Choose delivery and payment method

  • Register (optional)

  • Confirm order

  • Receive confirmation

Discrepancies between your order and our confirmation will be treated as a new offer.

4. Product Information and Availability

We strive for accurate product information. However, we reserve the right to cancel orders in the event of:

  • Typos or technical errors

  • Product unavailability

In such cases, you will be notified and offered a suitable alternative or a full refund.

5. Prices and Payment

All prices are in EUR and include:

  • VAT (where applicable)

  • Handling/environmental fees

Accepted payment methods:

  • Credit/debit card

  • Klarna (invoice, installments)

Unclaimed packages may incur a €25 fee.

6. Shipping and Delivery

Delivery is according to the information in your order confirmation. We retain responsibility for the product until it reaches you.

We will notify you of any delivery delays or issues.

7. Inspection and Claims

Please inspect your order upon delivery.

If the item is:

  • Damaged during shipping

  • Incorrect

  • Defective

→ Notify us as soon as possible. Written complaints are preferred.

8. Right to Complain / Warranty

You may request:

  • Repair

  • Replacement

  • Price reduction

  • Refund or cancellation

You have:

  • 2 years complaint period

  • 5 years for goods meant to last longer

9. Right of Withdrawal (Returns)

You may withdraw from your purchase within 14 days of receiving your order.

You must:

  • Notify us in writing (email is sufficient)

  • Return the item in similar condition

If you did not receive a withdrawal form, the period extends to 12 months.

You’ll be refunded for:

  • The product price

  • Standard shipping

You cover return shipping costs.

10. Satisfaction Guarantee – 30 Days

We offer a 30-day satisfaction guarantee:

✅ Test the product (even on safe outdoor surfaces)
✅ Return it if you’re not satisfied

Products must not be excessively worn. Customized items (e.g., mounted bindings) are not refundable.

11. Personal Data and GDPR

We process only the data required to:

  • Complete your purchase

  • Provide customer support

  • Share marketing (with your consent)

We never share your data without:

  • Your consent

  • A legal obligation

  • Need for service providers (e.g., Klarna)

You have the right to:

  • Access, correct, or delete your data

  • Withdraw consent

  • File a complaint with your local data authority

📧 Contact: ordre@ffskis.com

12. Retention of Ownership

Products remain our property until paid in full.

13. Disputes

We aim to resolve disputes amicably.
You may also contact your local consumer protection body or the EU Online Dispute Resolution platform.

All contracts are governed by Norwegian law, unless overridden by mandatory consumer law in your country.

14. Legal Disclaimer

We reserve the right to:

  • Update product information

  • Adjust prices

  • Correct errors and inaccuracies

Privacy Policy – FF Rollerskis AS

Last updated: [Insert Date]

1. Your Data and Your Rights

You have the right to:

  • Access your data

  • Correct or delete it

  • Withdraw consent

  • File a complaint

📧 Contact: henrik@ffskis.com

2. Data We Collect

We collect:

  • Name, email, phone number, address

  • Account and order details

  • Device, browser and usage data (e.g., page views)

3. Cookies & Tracking

We use cookies and tracking tools to:

  • Remember preferences

  • Analyze usage

  • Improve website performance

Learn more in our Cookie Policy.

4. Purpose of Data Use

We use your data to:

  • Fulfill orders

  • Manage accounts

  • Improve service

  • Send updates or offers (with consent)

  • Fulfill legal obligations

5. Sharing of Data

We may share data with:

  • Payment providers (e.g., Klarna)

  • Hosting and shipping partners

  • Analytics and marketing tools

We never sell your data.

6. Data Transfers

Your data may be transferred and stored outside the EU/EEA.
We ensure protection through appropriate safeguards in line with GDPR Article 46.

7. Retention

We keep your personal data as long as necessary for:

  • Order fulfillment

  • Customer support

  • Legal or analytical purposes

8. Security

We apply industry-standard measures to secure your data.
Still, no method of transmission online is 100% secure.

9. Third-party Links

We may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

10. Changes to this Policy

We may update this Privacy Policy.
Major changes will be communicated via website or email.

Contact

FF Rollerskis AS
📧 Email: henrik@ffskis.com
📞 Phone: +47 952 58 228
📍 Address: Bekkajordet 9a, 3189 Horten, Norway

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